Joss And Main: Don't bother ordering if in Canada
I ordered a comforter through Joss and Main as I qualified for free shipping. The inital prices was $140.00 US.
To my horror, I was charged $849.OO Dollars Canadian as it included a $13.77 internatinal fee and ANOTHER 431.20 in International Fees. When I contacted them regarding these outrageous fees, they tried to justify this by sending me a generic breakdown of what may have driven up these fees and tried to tell me that these were indeed the correct fees. A different representative send me an e-mail saying that there was an error and that they would gladly refund me the money as soon as I ship the item back.
Either way, I have no comforter and I am out of money. If you are from Canada, make sure you get a correct breakdown of the fees before you order, as they do not let you know this when you hand over your credit card.
Reason of review: Pricing issue.
Monetary Loss: $840.
Preferred solution: Full refund.
Joss And Main Pros: Orginal bedspread.
Joss And Main Cons: Unadvertised international fees.
Location: Edmonton, Alberta
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Thank goodness I read your review as I was about to order a doormat and certainly do not want to get hit with all those charges. How things have changes as about 8 years ago I ordered a comforter set that had free shipping and did not incur any additional charges other than the money difference. Thanks again.