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3.1
Details
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
1 comment

I bought some cushions from these guys (are they Wayfair or Joss&Main btw?- not clear) that I'm trying to return, but when I went to my account I got greeted by an "There are no orders associated with your account." Funny thing is that I've got the Order number and of course I got the cushions. I also got to the *** message from a link in the same email they sent me to review the product...

So, what's up with their record keeping?

Now I've had to communicate the old-fashion way, by email, wasting my time giving all the order details instead of it all being automatic and easy for returns, like in most up-to-date, modern websites. Come on people, this is the XXIst century!

Review about: Joss And Main Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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Anonymous
#1542925

yes, here it is August 2018 and I'm having the same issue. Since I am moving and furnishing a new home, I had planned on purchasing many things from Joss & Main...… having 2nd thoughts on that...… and PS I got lower prices on same stuff from local furniture store!

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