Joss And Main - Headboard damaged — 3 times
1 comment
I ordered a metal headboard from Joss and Main. While the customer service was excellent each time I returned it and sent it back, the manufacturer kept packing it the same way as to cause damage!!
The paint was rubbed in 6 places.
After boxing up and sending it back TWICE, I finally gave up and accepted the damaged merchandise on the third try. But I don’t know if I will ever order from them again.
Reason of review: Damaged or defective.
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For large items to be eligible for the 30-days return policy, they must be in their original condition, must not have been installed, and should be returned in the original packaging. You can choose between a full refund in store credit or a refund to your original payment method.
Shipping costs are covered by consumers. Please check out more details regarding this issue given in the article “Top Joss and Main Question: “What Is Joss & Main Shipping Policy?”