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3.4

I ordered a metal headboard from Joss and Main. While the customer service was excellent each time I returned it and sent it back, the manufacturer kept packing it the same way as to cause damage!!

The paint was rubbed in 6 places.

After boxing up and sending it back TWICE, I finally gave up and accepted the damaged merchandise on the third try. But I don’t know if I will ever order from them again.

Reason of review: Damaged or defective.

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Larry Taylor
Home Improvement Expert
According to the Joss and Main return policy, you have 30 days from the day of delivery to return an item. The item should be returned in its original condition and packaging.

For large items to be eligible for the 30-days return policy, they must be in their original condition, must not have been installed, and should be returned in the original packaging. You can choose between a full refund in store credit or a refund to your original payment method.

Shipping costs are covered by consumers. Please check out more details regarding this issue given in the article “Top Joss and Main Question: “What Is Joss & Main Shipping Policy?”

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